Saw Enterprises aims to deliver a smooth, timely, and reliable shipping experience for every customer. This Shipping Policy explains how orders are processed, shipped, delivered, and handled throughout the entire delivery cycle. By placing an order with us, you agree to the procedures described in this policy.
Order Processing
All orders placed through our website are processed within standard working hours. Once an order is confirmed, it is prepared for shipment based on product availability and verification of customer details. Processing times may vary depending on order volume, holidays, or operational delays, but we strive to prepare every shipment as promptly as possible.
Shipping Timeline
Orders are shipped through trusted courier partners to ensure timely delivery. The general delivery timeframe depends on the customer's location and courier route. Most shipments are completed within the courier’s standard working days. Any unexpected delays caused by weather conditions, operational issues, or external factors beyond our control may extend delivery time.
Shipping Charges
A standard shipping fee of 200 PKR is applied to all orders unless stated otherwise during promotions or special offers. This charge covers packaging, handling, and courier expenses necessary to deliver your product safely and efficiently.
Delivery Areas
We offer delivery services to all areas supported by our courier partners. Availability may vary depending on the destination, accessibility, or courier policies. If an area is not serviceable, we will notify the customer to discuss alternative arrangements or order cancellation.
Order Tracking and Communication
Once an order has been shipped, customers may receive updates or tracking details depending on courier availability. If tracking information is provided, it may be used to monitor delivery progress. For additional inquiries, customers may contact our support team through the provided communication channels.
Handling of Delays or Issues
If a shipment is delayed, misplaced, or encounters any issues during transit, we will work with the courier service to resolve the problem. Customers are encouraged to report concerns immediately so we can initiate necessary follow-ups. Resolution timelines may vary based on courier responsiveness and the nature of the issue.
Damaged or Lost Packages
If an order arrives damaged or does not arrive at all, customers should contact us promptly with relevant details. We will investigate the matter with the courier partner and determine the appropriate solution based on the findings. Solutions may include reshipment, replacement, or guidance regarding available options.
Customer Responsibility
Customers are responsible for providing accurate shipping information at the time of order placement. Incorrect addresses, incomplete details, or unreachable contact numbers may lead to delivery failures or return shipments. Additional charges may apply if an order must be reshipped due to incorrect information.
Contact Information
For shipping-related questions or assistance, customers may reach out to Saw Enterprises at sawenterprise.pk@gmail.com or +923117610666.