Customers may request a return within 7 days of receiving their order. The product must remain in acceptable condition and should not be used more than 70 percent. Items that are excessively used, damaged, or altered beyond permitted usage are not eligible for returns. Returned products must include all original components. Any visible damage, missing parts, or misuse may result in the return being rejected. Products should be packaged securely to prevent damage during shipment back to Saw Enterprises.
All approved refunds are issued directly to the customer’s bank account. Customers must provide accurate bank details at the time of the refund request. Refunds will not be processed through any other method. Refunds are generally processed within one to two working days after the return is received and approved. Delays may occur if incorrect information is provided, additional verification is required, or unforeseen circumstances arise. A shipping fee of 200 PKR applies to all returns and will be deducted during refund processing. This fee covers handling and courier charges and is non-refundable.
Customers must ensure that all information provided for processing a return or refund is accurate. Products must be returned within 7 days and in the required condition. Providing incorrect information or returning damaged or excessively used items may delay or void the refund process. For assistance, customers may contact Saw Enterprises at sawenterprise.pk@gmail.com or +923117610666.
All orders placed on the website are processed during standard working hours. Once an order is confirmed, it is prepared for shipment based on product availability and verification of customer details. Processing times may vary depending on order volume, holidays, or operational delays. Saw Enterprises strives to prepare every shipment as promptly as possible.
A standard shipping fee of 200 PKR is applied to all orders unless stated otherwise during promotions or special offers. The fee covers packaging, handling, and courier charges. Delivery services are available to all areas supported by our courier partners. Availability may vary depending on the destination and courier accessibility. The shipping timeline depends on the customer’s location and the courier route. Most shipments are completed within the standard working days of the courier. Delays may occur due to weather, operational issues, or other external factors. Customers may receive tracking updates depending on courier availability.
If a shipment is delayed, misplaced, or damaged, customers should contact Saw Enterprises immediately. The company will coordinate with the courier to resolve the issue. Solutions may include reshipment, replacement, or guidance on available options. Customers are responsible for providing accurate shipping information, including a reachable contact number. Incorrect addresses or incomplete details may lead to delivery failures and additional charges. For shipping assistance, customers may contact Saw Enterprises at sawenterprise.pk@gmail.com or +923117610666.